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Customer Success Engineer Job in Niger
Confluent , Niger

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 22, 2021
Last Date
May 22, 2021
Location(s)

Job Description

At Confluent, we’re creating a category that transforms how every company manages and streams data. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s Confluent in actiongiving our customers instant access to massive amounts of real-time data, enabling them to thrive in an ever-changing digital world. As one of the fastest-growing enterprise companies in history, and with Fortune 100 customers across major industries, we have a tremendous opportunity in front of us. We also have experience on our side. Our leaders have taken companies of our size to major success before and include some of the original creators of Apache Kafka.
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s unlimited potential. Chart your own path and take healthy risks with the backing and support of our #OneTeam culture. Be part of inclusive initiatives like Employee Resource Groups and development programs, and take advantage of benefits that support our diverse global teams. Grow as we growwhether you’re just starting out or managing a large team, you’ll be amazed at the magnitude of your impact.
Confluent is searching for a Customer Success Engineer to join our growing Success Engineering team. In this role, you will serve as a proactive and deeply technical guide to our customers as they adopt Confluent’s Stream Data Platform. Many of these customers use Confluent’s products for strategic and mission critical use cases and your goal will be to apply your deep technical expertise to help them avoid issues before they occur. Strong candidates for this position will bring a mix of strong communication skills and technical depth, as the role will involve engaging directly with customers as they work to deploy and operate Kafka and other Confluent products.
In this role, you will have the opportunity to build broad experience with Kafka, the Confluent Platform and work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout all of these interactions, you will build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art streaming data infrastructure alongside colleagues who are widely recognized as leaders in this space.A typical week at Confluent in this role may involve...
  • Working directly with customers throughout their onboarding phase to deliver technical guidance, conduct check-in calls and proactively remove blockers to their deployment and usage of Confluent products
  • Collaborating with our Customer Success Managers and Account teams to develop Success Plans for your accounts
  • Engaging with customers to proactively prepare for upgrades, go-lives, and other important events to ensure success during critical periods
  • Contributing to process development - we’re a young team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
  • When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Support Engineers and Core Engineering
  • Leverage knowledge of your customers’ environments to assist Support Engineers and Professional Services teams in better serving your customersUse your knowledge of your customers’ environments and use cases to influence the roadmap of Confluent products
  • When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)Improving product documentation and authoring knowledge base articles
  • Creating and reviewing product demos and internal tooling
Required skills and experience
  • Excitement to learn about streaming data and to become a domain expert in Apache Kafka
  • Experience in diagnosing, reproducing, and resolving customer issues
  • Desire to make customers successful through direct interaction2+ years in Customer Support, Success Engineering or other technical Customer Success position
  • Excellent written and communication skills
  • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
  • Operational knowledge of Java applications (jstack, jmap, etc.) or at least one other programming language (preferably JVM-based)
Other nice to have:
  • Experience with major cloud providers such as GCP, AWS and Azure
  • Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)
  • Knowledge of container technologies such as Docker and Kubernetes
Preferred Qualifications:
  • Confluent Certified Developer or Confluent Certified Administrator (https://www.confluent.io/certification/)
Culture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness and growth of the company. Inclusivity and openness are important traits, with regular company wide and team events. Here are some of the personal qualities we’re looking for:
Smart, humble and empatheticHard working, you get things doneHungry to learn in a field which is ever evolvingAdaptable to the myriad of challenges each day can presentInquisitive and not afraid to ask all the questions, no matter how basicReady to roll up your sleeves and help others, getting involved in projects where you feel you can add valueStrive for excellence in your work, your team and the company
Come and build with us. We are one of the fastest growing software companies in the market. A company built on the tenets of transparency, direct communication and inclusivity. Come meet the streams dream team and have a direct impact on how we shape Confluent.
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
Click here to review ourCalifornia Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

Job Specification

Confluent

Information Technology and Services - Dubai, United Arab Emirates