Senior Customer Success Manager, Retail Media Job in Niger
Criteo , Niger

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 22, 2021
Last Date
May 22, 2021

Job Description

Who we areAt Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open amp; inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted amp; impactful advertising.

Overviewnbsp;We are seeking a highly motivated Retail Customer Success Manager, on Criteo’s Retail Media business team.nbsp; The ideal candidate should havenbsp;deep knowledge of both advertising technology and the retail landscape.nbsp;This is an amazing opportunity for an experienced online media and technology professional to join the world’s leading performance display advertising company.?nbsp;
Retailers are at the corenbsp;of our business and it is up to thenbsp;Customernbsp;Successnbsp;Manager to ensure that we are able to develop a strong partnership. The CSM is essential as they are tasked with coordinating with the various internalnbsp;partnersnbsp;(Technical Services, Analytics, Finance, Brand Sales etc.)nbsp;and clientnbsp;facing partners to ensurenbsp;a smooth and successful program thatnbsp;allowsnbsp;retailersnbsp;tonbsp;monetize their site, drivenbsp;deeper brand relationshipsnbsp;and drive revenue.nbsp;Thenbsp;individualnbsp;will be asked to use theirnbsp;business andnbsp;analytical skills to grow and retain revenue with existingnbsp;retailnbsp;partners. The candidate will need to work strategically with partners tonbsp;implementnbsp;creative deals impacting our largest region. They will need tonbsp;monitor performance and identify opportunities for each retailernbsp;to upsell existing partners, and interact withnbsp;day to day contactsnbsp;at some of e-commerce world’s leading companies. nbsp;
This involvesnbsp;managing andnbsp;growing a large existing book of e-commerce retail businesses,nbsp;deepening relationshipsnbsp;withinnbsp;organizationsnbsp;and coordinating across internal teams to ensure that all facets of thenbsp;program are running smoothly.nbsp; Overall management of the program includes implementation of new placements, revenue monitoring and troubleshooting, leveraging data for upselling and strategic discussions, emphasizingnbsp;the continued benefits of Criteo as anbsp;platform andnbsp;monetization partner.nbsp;What you'll do
  • Strengthen existing and create new relationships with leading retail ecommerce players in North Americanbsp;
  • Lead implementation and onboarding for new retailers and placementsnbsp;
  • Manage existing relationships to ensure client retention / satisfaction, grow inventory and yield, and increase adoption and penetration of new productsnbsp;
  • Run thoughtful, data driven Quarterly Business Reviews
  • Analyzing program performance and client needs to optimize delivery of services and solutionsnbsp;
  • Responding to and resolving time-sensitive client issues while developing meaningful client relationships
  • Understand client needs to create custom workflow and processnbsp;
  • Spearhead the development of and dialogue around complex, custom solutions for clients with assistance from Technical Solutions, Analytics and Product teamsnbsp;
  • Partner with a broad range of internal teams (marketing, legal, brand sales, products, Ramp;D, technical Solutions) to support sales effortsnbsp;
  • Serving as an internal voice of the client; gathering and documenting business needsnbsp;nbsp;
  • Travel up to 25%
Who you are
  • 5+ years digital media experience, ideally highly familiar with online performance advertising, ad tech, and/or ecommercenbsp;
  • Passionate about technology, new media and how Criteo can define new boundaries in the online advertising industrynbsp;
  • Strong written and verbal communications skillsnbsp;nbsp;
  • Self motivator with strong work ethic and the ability to multitasknbsp;nbsp;
  • Organized with outstanding attention to detailnbsp;nbsp;
  • Strong analytical skills, with ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results. Experience with statistical analysis a plusnbsp;nbsp;
  • Demonstrable knowledge of the online advertising industry and retail environmentnbsp;
  • Ability to work and deliver strong results in a dynamic small team environmentnbsp;
  • Ability to work in a fast-moving company and industrynbsp;
  • A team player with an entrepreneurial attitude and strong will to succeednbsp;
  • Have a can-do positive attitude and the willingness to roll up sleeves and get your hands dirtynbsp;
At Criteo, we dare to be different. We believe that diversity fuels innovation and creates an energy that can be seen and felt all over Criteo. We champion different perspectives and are committed to creating a workplace where allnbsp;Criteosnbsp;are heard and feel a sense of belonging.nbsp;nbsp;For more information, please visit?nbsp;;Find us on LinkedInnbsp;and learn more about us atnbsp;Glassdoor!nbsp;
Why work for us?nbsp;We are?innovative, passionate,fearless, creative, driven, and adaptable. Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.?nbsp;Why work for us?
100% premium coverage of Healthcare Plan.?When apples aren’t enoughnbsp;Competitive compensation.?Be fancynbsp;Career advancement with global mobility opportunities.?A little bit of Je ne sais quoinbsp;Vacation policy.?Because your mom misses younbsp;Happy hour, snacks, arcade/game rooms.?Drink. Be merrynbsp;Travel amp; reimbursement options.?Until jetpacks are a thingnbsp;401(k) fully vested matching.nbsp;Basically free $nbsp;
Check out a day in the life at Criteo!nbsp;


At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.
Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants. Your information will be accessible to the different Criteo entities across the world. By clicking the "Apply" button you expressly give your consent.

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