Are you passionate about solving problems and creating solutions?nbsp; Do you combine strong technical skills and experience working with enterprise customers?nbsp;
CARTO leads the world of location intelligence, empowering organizations to discover insights hidden in their location data and turn them into business impact with location apps.nbsp;Backed by leading VC firms Accel Partners and Salesforce Ventures, CARTO is transforming the location intelligence space. Our incredible team works from offices in New York, Madrid, Seville, and beyond.nbsp;
We are looking for a growth-focused, and results-driven Customer Success Manager (CSM) to work with CARTO’s most strategic customers to use location intelligence to solve their high-impact business needs. Our Customer Success Team ensures clients adopt and see value with CARTO. Our aim is to be trusted advisors to our customers helping solve business problems with CARTO solutions, managing accounts, and ensuring that customers love CARTO.
This role is open to remote candidates around the NY area
What you will achieve:- Ability to deliver results through others by leading and influencing different phases of the customer lifecycle (from onboarding to renewal)nbsp;- Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools.- Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.- Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO.- Be the voice of our customers at CARTO, interfacing with Product and other teams.- Analyse and interpret data to present actionable insights (KPIs, forecast, Pamp;L, etc.)
What you need to thrive:
What we offer:
- Competitive, results-based compensation- Flexible work hours in a focused but casual environment- Excellent benefits, including 100% medical, dental, and vision coverage for employeesnbsp;- Generousreally generoustime off, 401k with match, and stock options- Snacks and beverages galore- Growth prospects at a truly welcoming, multicultural and multilingual company- An opportunity to enter a company that will be category-defining- A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.
To apply:Provide us your resume and a letter explaining your interest. Be sure to let us know why you’re a great match for this role and for CARTO!A diversity of identity, perspective, and experience makes us stronger. We welcome you to apply to CARTO regardless of your background, gender, ethnicity, orientation, or ability