Senior Relationship Manager - Team Lead

Senior Relationship Manager - Team Lead
Servus Credit Union, Niger

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 28, 2022
Last Date
Oct 28, 2022

Job Description

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022? We're excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry!

Servus is embarking on a bold new vision which requires transformational change. Gone are the days of status quo as we build out a workforce of leaders who can take Servus to the next level! If you have been a key stakeholder in leading a team through an innovative approach to growth, we'd love to chat with you.

We are looking for a Senior Relationship Manager Team lead in our Northeast Alberta Region.

Reporting to the Regional Manager Business Banking, your primary goal is to develop, administer and manage commercial and agriculture loan and deposit portfolios. You will implement a proactive approach to sales and business development by cultivating a strong working relationship with your team, the retail branch network and local business owners. As a Senior Relationship Manager Team Lead, you will train, motivate and guide staff to ensure high quality service is provided to members and employees and that the needs of the organization and the individuals are met.

More specifically, the scope of your responsibilities will include, but are not limited to:

  • Develop and maintain effective sales and marketing efforts to maximize Small Business and Commercial Loan growth, deposit growth and sales of peripheral products to help our members succeed in business.
  • Provide proactive advice to our Business Members that offers tailored solutions to meet their financial needs.
  • Maintain a high profile and professional image in the business and social communities, personally and through the team of direct reports.
  • Assist in managing the Pod’s lending and deposit activities including recommendation of rates, authorizing loans within prescribed lending authorities and recommending to credit committee loan requests above those limits.
  • Direct junior staff members in the structure, negotiations and submission of Credit applications, evaluating requests on the basis of policy, risk and profitability, ensuring reviews on commercial and agricultural credits are performed as required by established lending guidelines.
  • Ensure vigorous pursuit to collect problem commercial and agricultural loans.
  • Analyze and approve or recommend commercial credit applications and team portfolio generated by Relationship Managers within the Region. As well they may be indirectly accountable for management of specific larger/senior credits within the unit.


  • Seven to ten years of demonstrated ability in all facets of credit granting and sales of Business Banking products.
  • Essential knowledge and skills include demonstrated business development skills, analytical abilities and a sound knowledge of portfolio management acquired through the administration of a business portfolio.
  • Experience working and developing relationships with members, potential members, influential community people and staff is required.
  • Experience effectively leading a team (Management experience).

Although not required, the following experience, education/certificates are valuable assets:

  • University degree in a business discipline or sufficient experience in lieu of education


Why choose Servus?

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

  • A supportive and engaging working environment
  • Benefits that lead the field
  • A total rewards strategy that includes recognition for a job well done
  • Learning options that support lifelong learning and career-building opportunities
  • Opportunities and support for volunteering in local communities and abroad
  • Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

  • Financial product benefits available immediately
  • Group retirement program available after only 3 months
  • Employee financial services team available to help you reach your financial goals
  • Disability programs
  • Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
  • Flexible spending account to purchase additional health or personal wellness items
  • Wellness initiatives
  • Employee and family assistance plan
  • Minimum 3 weeks' vacation and vacation purchase program
  • Other leaves including parental, emergency days, and critical care days
  • Reward programs
  • Incentive pay program
  • Recognition for years of service

As Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide with a few additional perks!

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success.?If you want to join a team of?community leaders?passionate about making an impact,?apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

Job Specification

Servus Credit Union

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